Refund policy
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
- Items must be unused, in original condition, and in original packaging
- Proof of purchase is required
Personalized Items
Due to the custom nature of our products, personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
If there is an issue with your order, please contact us and we will make it right.
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 7 days of delivery, and we will provide a replacement or refund.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 7-12 business days (depending on your bank)
Return Shipping
- Customers are responsible for return shipping unless the item is defective or incorrect
- If the return is due to our error, we will cover all costs
How to Start a Return
To initiate a return, contact us at:
support@noahnori.us